Help

Getting started

• Make an app. Tap Make an app and say what you want to keep track of, like “Remind me to water the fern every 3 days”, or pick one of Lumby’s ideas. You see the app before you add it. It opens right inside Lumby, with nothing to install.
• Add to it. Tap the app’s big button, or the plus at the top, fill in what you need and tap Save. Lumby says when it has kept it, with Undo for a few seconds. Ticks, Taken and the plus on a counter work in one tap.
• Reminders. When Lumby asks to send notifications, allow it, or reminders cannot reach you. You can allow them later in your phone’s Settings.
• Change it. Open the app and tap Change to rename it, pick another look, or choose what it shows.
• The AI. To have the AI make or change an app from your own words, sign in, in Lumby’s Settings, then Account. Without it, Lumby makes apps from its own ideas, and every app keeps working.

Write to us

Email lumby@getlumbus.com, or tap Write to us in Lumby’s Settings. Please say which phone you use, and what you were doing when something went wrong.

Report an app

If something Lumby or its AI made is wrong, harmful or offensive, open the app, then Change, then Report this app. A newly made app has Report this app under it too. You never have to leave Lumby to report, and your records are never sent.

Reminders that don’t arrive

• Check that notifications are allowed for Lumby in your phone’s Settings.
• Check Focus or Do Not Disturb, and, on Android, battery saving and exact alarms for Lumby.
• In Lumby, open Settings, then Reminders, and tap Send a test reminder.

Plans

• To change or cancel a plan, use your App Store or Google Play subscriptions. Manage subscription in Lumby’s Account takes you there.
• On a new phone, or after reinstalling, open Plans and tap Restore purchases.
• Refunds are handled by Apple for the App Store and by Google for Google Play.

Your apps and your data

• Your apps and records are kept on your phone, not by us, so they don’t move to a new phone by themselves. Export everything, in Settings, makes a file you can keep.
• Delete everything, in Settings, removes them all from your phone.
• To delete your account, see deleting your account.
• What we keep, and why, is in our privacy policy. The rules for using Lumby are in our terms.